Accessibility Statement

We are committed to ensuring that our online store is accessible to everyone, regardless of ability, device, or assistive technology used to browse the web. We believe that everyone should be able to shop, browse, and interact with our website with dignity and ease, and we work continuously to identify and remove barriers that could get in the way of that experience.

Our commitment

Accessibility is an ongoing effort for our team. We regularly review our website's design, content, and functionality with accessibility in mind, and we are committed to making improvements over time as technology, standards, and our own understanding evolve.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are published by the World Wide Web Consortium (W3C) and explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

While we strive to meet these standards across our site, achieving full accessibility is an ongoing process. Some areas of our website may not yet fully conform, and we are actively working to identify and address any gaps as we continue to improve.

Measures we take to support accessibility

We have taken the following steps to support the accessibility of our website:

  • Providing meaningful alternative text for images so that their content and purpose can be understood by screen readers and other assistive technologies
  • Maintaining sufficient colour contrast between text and background, and supporting scalable text so that content remains readable when resized
  • Ensuring that key website functionality can be operated using a keyboard alone, without requiring a mouse or other pointing device
  • Structuring pages with clear headings, logical navigation, and plain language to make content easier to follow and understand

These measures reflect our current efforts, and we continue to evaluate and refine them as part of our broader commitment to accessibility.

Compatibility with assistive technology

Our website is designed with the goal of working well alongside commonly used assistive technologies, such as screen readers and keyboard navigation tools. If you use assistive technology and encounter any part of our site that does not function as expected, we welcome your feedback so that we can investigate and improve it.

Reporting accessibility issues

We welcome your feedback on the accessibility of our website. If you encounter any barriers to access, have difficulty using any part of our site, or need content provided to you in an alternative accessible format, please let us know so we can assist you and work to resolve the issue.

You can reach us using any of the following methods:

We take accessibility feedback seriously. When you contact us, please describe the issue you experienced, the page or feature involved, and, if possible, the browser, device, or assistive technology you were using. This helps us investigate the issue thoroughly and work toward a resolution as promptly as possible.

Ongoing improvement

Accessibility is not a one-time project but an ongoing commitment. As we update our website, add new features, or receive feedback from our customers, we will continue reviewing our practices to ensure that our store remains usable and welcoming for all visitors.