Shipping Policy

Last Updated: August 29, 2026

At Ousanero, we aim to provide clear, reliable, and transparent shipping information. This policy applies to all orders placed through ousanero.shop.

Shipping Destinations

We currently ship to valid delivery addresses within the United States.

International shipping is not currently available. Shipping availability for your address will be confirmed during checkout.

Shipping Options and Costs

Standard Shipping

• Shipping Cost: FREE

• Handling Time: 1–2 business days

• Transit Time: 3–5 business days

• Total Estimated Delivery Time: 4–7 business days

Express Shipping

• Shipping Cost: $15.00 USD

• Total Estimated Delivery Time: 2–4 business days

• Availability and estimated delivery dates are displayed during checkout.

Shipping prices are displayed before payment is completed.

Order Processing

Orders are processed Monday through Friday, excluding United States public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Business days are Monday through Friday and do not include weekends or public holidays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information.

Tracking information may require up to 48 hours to become active after dispatch.

Fulfilment and Carriers

Orders are fulfilled through our authorised fulfilment partners. The dispatch location and carrier may vary depending on the product, package size, and delivery destination.

The applicable carrier and tracking information will be provided in your shipping confirmation email.

Delivery Estimates

Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of severe weather, public holidays, carrier disruptions, high order volumes, or circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost or Damaged Packages

If your package arrives damaged, contains the wrong item, or appears to be lost, contact us as soon as possible at support@ousanero.shop.

Please include your order number and photographs when reporting a damaged or incorrect product.

Contact Information

Ousanero is operated by CLOUDAVIA LLC

8206 Louisiana Blvd NE, STE A #8133
Albuquerque, NM 87113
United States

Email: support@ousanero.shop
Phone: +1 304 918 2903

Customer Support Hours — Mountain Time (MT):

Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed